Please email us with any and all questions.

We reply within 48 hours usually much sooner so please check your spam box if our reply is not in your inbox!

Please email us with any and all queries 🙂

We are always delighted to help.


If you would like a refund for part of your order, just email: and we will arrange the refund without you having to go to the inconvenience of returning the unwanted products.

For refunds of your whole order;

  • PLEASE INCLUDE A NOTE OF YOUR NAME AND ADDRESS (no reason for returns are required).
  • All returned products are refunded, to the original payment card, within 3 working days of our receipt. You will be notified by our payment provider via email that the refund has been transacted. The funds may take up to 5 days to show in your account.
  • Our returns address (don’t forget your name and address :)) KCN skincare ltd, PO Box 190, Carlisle, CA3 9GT

We recommend using recorded delivery.

Any issues or concerns whatsoever please email: